Terms & Conditions — a9member

These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("Member", "Player", "User") and a9member ("the Company", "we", "our", "us"), the operator of the online gaming platform accessible at https://a9member.cam (the "Platform").

By accessing the Platform, creating an account, or placing any wager, you confirm that you are at least 21 years of age, that you are not accessing the Platform from a restricted jurisdiction, and that you unconditionally accept all provisions of this Agreement, including our Privacy Policy and Responsible Gambling Policy, which are incorporated herein by reference.

If you do not agree to any part of this Agreement, you must immediately cease using the Platform and close your account. Continued use of the Platform following the publication of any updated Agreement constitutes your acceptance of those updates.

For the purposes of this Agreement, the following definitions apply:

• "Account" means the registered member account opened by you on the Platform.
• "Balance" means the total funds held in your Account in MYR at any given time, excluding locked bonus funds subject to wagering requirements.
• "Bonus" means any promotional credit, free bet, cashback, or other incentive awarded by the Company under applicable promotion terms.
• "Platform" means the website, mobile interface, and all associated services and games operated by the Company at https://a9member.cam.
• "Real Money Wager" means any bet or game stake placed using funds from your Account Balance (excluding bonus funds).
• "Wagering Requirement" means the number of times a bonus amount (or deposit plus bonus) must be wagered before it becomes eligible for withdrawal, as specified in the applicable promotion terms.
• "KYC" means Know Your Customer — the identity and address verification process required by the Company prior to processing withdrawals.
• "MYR" means Malaysian Ringgit, the exclusive fiat currency used for all transactions on the Platform.
• "Prohibited Person" means any individual who is under 21 years of age, has been self-excluded from the Platform, or is otherwise ineligible under the terms of this Agreement.

To open and maintain an Account on a9member, you must satisfy all of the following eligibility criteria at all times:

• You are at least 21 years of age.
• You are registering as an individual in your own name — corporate or nominee accounts are not permitted.
• You do not already hold an existing active Account on the Platform. Only one Account per person, household, IP address, device, and payment method is permitted.
• You are not a Prohibited Person and are not acting on behalf of a Prohibited Person.
• You are registering and using the Platform voluntarily, with funds that you own and that are not derived from criminal activity.
• The personal information you provide during registration is accurate, complete, and up to date.

The Company reserves the right to decline any registration application without obligation to provide a reason. Providing false registration information constitutes a material breach of this Agreement and will result in immediate account suspension and forfeiture of any balance held.

You are responsible for keeping your login credentials — username and password — strictly confidential. You must notify a9member immediately via live chat or email at [email protected] if you suspect that your Account has been accessed without your authorisation.

a9member is required to conduct identity verification on all Members in accordance with applicable anti-money laundering (AML) and counter-terrorism financing (CTF) standards. KYC verification is mandatory before any withdrawal is processed and may also be required when deposits exceed specified thresholds.

You may be asked to provide any combination of the following documents:

• Proof of Identity: A valid Malaysian MyKad, passport, or government-issued photo ID.
• Proof of Address: A recent utility bill, bank statement, or official correspondence issued within the past three months, showing your name and Malaysian address.
• Proof of Payment Method: A screenshot or statement confirming ownership of the e-wallet or bank account used for deposits (e.g., Maybank, CIMB, Touch 'n Go eWallet).
• Selfie with ID: A photograph of you holding your identity document, as requested.

The Company may request additional documentation at any time at its sole discretion. Failure to complete KYC within a reasonable timeframe will result in the suspension of withdrawal privileges until compliance is achieved. Deliberately submitting falsified documents constitutes fraud and will be reported to relevant authorities.

All financial transactions on the a9member Platform are conducted in Malaysian Ringgit (MYR). The Company supports the following payment methods for Malaysian players:

The following conditions apply to all transactions:

• Deposits must originate from a payment account registered in your own name. Third-party deposits are strictly prohibited.
• Withdrawals will only be processed to the same payment method used for the corresponding deposit, where technically feasible, to comply with AML obligations.
• The Company reserves the right to delay or withhold a withdrawal pending KYC verification or investigation of suspected irregular activity.
• Cryptocurrency withdrawals are subject to prevailing network fees, which are borne by the Member.
• The Company does not guarantee exchange rates for cryptocurrency transactions and is not liable for fluctuations in the value of digital assets.

a9member offers a range of welcome bonuses, reload promotions, cashback schemes, and VIP tier rewards. All bonuses are subject to the following general terms, in addition to any specific terms attached to each individual promotion:

• Bonuses are credited to your Account as restricted funds subject to the applicable Wagering Requirement.
• Bonus funds and any winnings derived therefrom may not be withdrawn until the Wagering Requirement has been fully satisfied.
• Only one welcome bonus may be claimed per player, per household, per IP address, and per payment method.
• Wagering Requirements must be completed within the timeframe specified for each promotion. Bonuses that expire before completion are forfeited without compensation.
• The Company reserves the right to modify, suspend, or withdraw any promotion at any time. Material changes will be communicated via the Platform or by email.
• Any attempt to abuse, manipulate, or exploit any promotion — including but not limited to creating multiple accounts, using VPN services, or coordinating wagers with other players — will result in forfeiture of the bonus and any associated winnings, and may result in account suspension.
• The Company's decision on all bonus-related disputes is final.

By placing any wager on the a9member Platform, you acknowledge and agree to the following:

• All bets are final once confirmed. Bets cannot be cancelled or amended after confirmation, except where the Platform's "Cash Out" function is available and exercised before the relevant event concludes.
• The Company reserves the right to void any bet placed on an event that is subsequently cancelled, postponed beyond 24 hours, or where the outcome is subject to a dispute that cannot be reasonably resolved.
• In the event of a technical fault during a game or sporting event, the Company will apply standard industry rules to determine the outcome. The Company's decision is final.
• Maximum payout limits apply per event, per day, and per Member. These limits are published on the Platform and may be updated periodically.
• The Company reserves the right to limit the stake size of any Member at its sole discretion, without being required to provide a reason.
• All casino games use certified random number generators (RNGs) and carry published RTP figures. These are statistical averages over millions of rounds — individual session outcomes may vary significantly.

Sports betting markets covered by a9member include, but are not limited to, Liga Super Malaysia, the English Premier League (EPL), La Liga, UEFA Champions League, UFC, NBA, and esports tournaments. Market availability is subject to change.

The following conduct is strictly prohibited on the a9member Platform. Engaging in any prohibited conduct constitutes a material breach of this Agreement and will result in immediate account suspension, forfeiture of all balances, and potential legal action:

• Opening or operating more than one Account on the Platform.
• Providing false, misleading, or fraudulent personal information during registration or KYC.
• Using software, bots, scripts, or automation tools to interact with the Platform.
• Engaging in any form of collusion, match-fixing, or coordinated betting with other players.
• Exploiting errors, bugs, or vulnerabilities in the Platform's software or odds systems.
• Using the Platform for any money laundering, terrorist financing, or other criminal activity.
• Accessing the Platform using a VPN, proxy, or other means of IP obfuscation for the purposes of circumventing geographic restrictions or Platform rules.
• Attempting to reverse-engineer, decompile, or interfere with any part of the Platform's technology.
• Engaging in any conduct that the Company, in its sole discretion, deems abusive, threatening, or harmful to other Members or the Company's staff.

All content on the a9member Platform — including but not limited to text, graphics, logos, game assets, software code, interface design, and data compilations — is the exclusive property of the Company or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial gaming purposes. This licence does not permit you to copy, reproduce, distribute, publish, modify, create derivative works from, or commercially exploit any Platform content without prior written consent from the Company.

The a9member name, logo, and associated brand marks are trademarks of the Company. Unauthorised use of these marks is strictly prohibited.

To the fullest extent permitted by applicable law, a9member and its officers, directors, employees, agents, and licensors shall not be liable for:

• Any loss of winnings or profits arising from technical failures, system outages, or interruptions to the Platform.
• Any direct, indirect, incidental, special, or consequential damages arising from your use of, or inability to use, the Platform.
• Losses arising from unauthorised access to your Account where you have failed to maintain the security of your login credentials.
• Any delays in payment processing caused by third-party financial institutions, e-wallet providers, or payment networks.
• Any loss arising from reliance on information published on the Platform that is found to be inaccurate or out of date.

The Company's total aggregate liability to you in respect of any claim arising under this Agreement shall not exceed the amount of funds held in your Account Balance at the time the relevant claim arises.

The Platform is provided on an "as is" and "as available" basis. The Company makes no warranties — express or implied — regarding the Platform's fitness for purpose, merchantability, or uninterrupted availability.

The Company reserves the right to suspend, restrict, or permanently close any Account at any time and without prior notice in the following circumstances:

• Breach of any provision of this Agreement.
• Failure to complete KYC verification within a reasonable period.
• Reasonable suspicion of fraud, money laundering, or other illegal activity.
• At the Member's own request, including self-exclusion requests under the Responsible Gambling Policy.
• Where the Company determines, in its sole discretion, that continued operation of the Account poses a risk to the integrity of the Platform.

Upon termination for cause, the Company may forfeit any remaining Balance in the Account. Where termination is initiated by the Member without cause, any undisputed real-money Balance (net of bonus funds that have not met their wagering requirements) will be returned via the Member's registered payment method within a reasonable timeframe.

You may request voluntary account closure at any time by contacting a9member support via live chat. Closure does not affect any obligations that accrued prior to the closure date.

a9member is committed to promoting responsible gambling and protecting vulnerable players. This Platform is strictly for players aged 21 and above. The following tools are available to all registered Members at no cost and at any time:

• Deposit Limits: Set daily, weekly, or monthly deposit caps on your Account. Once reduced, limits take effect immediately; increases are subject to a cooling-off period.
• Loss Limits: Restrict the maximum amount you may lose over a defined period.
• Session Time Alerts: Set reminders to notify you of how long you have been active on the Platform.
• Cool-Down Period: Temporarily deactivate your Account for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Permanently exclude yourself from the Platform. Self-exclusion requests are honoured immediately and cannot be reversed during the exclusion period.

For more detailed guidance and external support resources, please refer to our dedicated Responsible Gambling page. If you believe your gambling may be causing harm to yourself or others, we strongly encourage you to seek professional assistance.

This Agreement shall be governed by and construed in accordance with the laws of the jurisdiction in which the Company is incorporated. Any disputes arising from or in connection with this Agreement shall first be submitted to the Company for internal resolution.

In the event that an internal resolution is not reached within thirty (30) calendar days, either party may escalate the dispute to binding arbitration in accordance with the rules of an internationally recognised arbitration body. The language of arbitration shall be English. The parties agree to submit to the exclusive jurisdiction of such proceedings and to waive any right to a jury trial.

Nothing in this clause limits the Company's right to seek injunctive or other equitable relief in any court of competent jurisdiction for breaches of clauses relating to intellectual property, fraud, or prohibited conduct.

The Company reserves the right to amend, update, or replace any provision of this Agreement at any time. Where changes are material, we will endeavour to provide advance notice via the Platform homepage or by email to your registered address. The "Last Updated" date at the top of this page reflects the most recent revision.

Your continued use of the Platform following the publication of updated Terms constitutes your acceptance of those Terms. If you do not agree to a material change, you must cease using the Platform and request account closure before the effective date of the change.

We recommend reviewing this page periodically to stay informed of any updates that may affect your rights and obligations as a Member.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, or any aspect of your a9member Account, please contact our support team using the details below:

• Live Chat: Available on the Platform during operating hours (9:00 AM – 12:00 AM MYT, GMT+8)
• Email: [email protected] (plain text — not a clickable link)

We aim to acknowledge all written enquiries within one (1) business day and to provide a substantive response within five (5) business days. For urgent account matters — including suspected fraud or compromised credentials — please use live chat for the fastest response.

For responsible gambling support and self-exclusion requests, please visit our Responsible Gambling page. For questions regarding how your data is handled, please refer to our Privacy Policy.